- REFUNDS POLICY – Returns are easy with us. You have 28 days to return an item from the date that you purchase it. We accept all returns from our business Trade customers on the basis of if you do not like a product we supply, we will send you free stock on your next order to cover your investment in our products. For online personal customers (no business) we will only accept returns if the product(s) are not fit for use or we fail to deliver. Should we deliver a replacement product to substitute a given flavour we have the right to do this as long as the replacement item is the same value or more. All items on sale cannot be returned unless unfit for use. To be eligible for a return here at Snacks Revolution Ltd, the product that you purchased must be unused, still in its original packaging, and in the same condition as when you purchased it.
- Home Delivery Snack Boxes - Please note the product flavors & brands may change to suit available stock. Snack Revolution reserve the right to change the flavors or brands without notice, however, we will always send a similar product and meet the total number of products stated in the offer. Due to various shelf life on all our snacks, we will never send products with less than two weeks' best before date. We do not give refunds on home delivery snack boxes unless we fail to deliver the goods as agreed. In such cases, please contact us at [email protected]
Refunds
Once we have received your item, we will let you know that we’ve received it and that we are in the process of evaluating if it’s in the same condition as when it was delivered to you. We will let you know the status of your refund as soon as we have finished inspecting your item.
If we approve your refund, we will refund it to the original method of payment. Depending on your card issuer’s policies, you will receive a refund in 14 days.
Shipping
You will be responsible for paying the costs of shipping your item back to us. The costs of shipping are non-refundable and non-negotiable. If you are issued a refund, the cost of shipping will be deducted once we have received a receipt showing the cost incurred for postage.